Install and launch the latest version of AudiFab Apple Music Converter on your computer. Then directly click the Register icon (on the bottom left), and there will be a registration popup dialog, where you can copy and paste the registration email and license code.
[1] Please confirm that the program you have installed matches the product and version you purchased — AudiFab Apple Music Converter.
[2] Please check that the registration code is exactly the same as the one you received in the purchase confirmation email. Avoid extra spaces or any typing errors.
[3] One registration code can only be used on one device. If it has already been activated on another device, please log out / deactivate it on the previous device first, then try activating it again on the current device.
[4] If the above steps still do not solve the problem, please contact our support team at [email protected] for further assistance.
It's the limitation of the free trial version. To unlock the restriction, please purchase a license.
The supported audio files include Apple Music files, M4A, M4P music, M4B audiobooks, AA and AAX audiobooks, and podcasts. If the file can be played in iTunes or the Apple Music app, it can generally be converted.
[1] Please make sure you've well downloaded the music from iTunes to your computer and your computer is well authorized with the same Apple ID when downloading the iTunes music.
[2] If you've already downloaded the music but the program fails to read them, please recreate your iTunes Music library.xml for a try:
a. Uninstall AudiFab from your computer
b. Delete "iTunes Music Library.xml" from the folder. For Mac users, you can find the file through: your home directory → Music → iTunes. For Windows users: C:\Users\username\Music\iTunes
c. Download and install AudiFab from Download Center (DO NOT launch AudiFab)
d. Start iTunes and play a song to automatically generate a new .xml file
f. Close iTunes and start AudiFab
AudiFab can perfectly preserve Apple Music's lossless audio quality. Here's how:
1. In the Apple Music app, go to Settings > Playback and enable Lossless or High Resolution Lossless.
2. In AudiFab, choose "Music App" as the download mode, then go to music Settings, set Conversion Mode to Record Mode and Output Format to Recommend.
With these settings, AudiFab can retain the original lossless audio quality from Apple Music.
Please disable the Crossfade Songs in iTunes > Preferences > Playback.
On the iTunes, direct to "Edit > Preferences > Playback". In the section of "Playing Audio Using", please choose the "Windows Audio Session" option, and click OK. After that, close iTunes and launch AudiFab to convert again.
For Mac users, downloading songs through the Music App is limited to 1X conversion speed. Select Apple Music Web Player as the download mode, then you can convert Apple Music songs up to 10X faster conversion speed.
For this error, we have some suggestions for you, please try and check if they help:
[1] Please confirm that the source files can be played normally in iTunes/Music.
[2] Should you encounter any of the situations as described below, please try the detailed solutions for a try:
-- Situation 1: The songs play for about 20 seconds in iTunes/Music, then skip to the next song for converting and end up with "conversion failure".
Solution: Please check whether the system is connected to any external audio device. If so, please disconnect it (including the audio devices connected by Bluetooth, like speakers or headphones). Then restart your computer and convert again.
-- Situation 2: Conversion progress for a single song performs normally, but fails when it is almost completed.
Solution: For macOS 11 users, please go to System Files → Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. If it’s not found here, please perform the reset operation.
Search "Terminal" in finder and open it up. In the Terminal application, execute the following command to reset the access permissions of Documents.
tccutil reset SystemPolicyDocumentsFolder "com.audifab.drmmusicconverter"
-- For other situations, please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver", open terminal, and enter "sudo killall coreaudiod" command. Now relaunch AudiFab for a try.
Or directly go to "Menu > Help" and select "Uninstall the Recordinig driver", and then reboot your Mac for a try.
Haven't resolved your problem? Feel free to contact us via Email: [email protected].
The sound has stopped working on your Mac after using AudiFab? Now you can manage to fix this sound issue by following the steps below:
Step 1: Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".
Step 2: Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.
Step 3: Close this "Terminal" window on Mac, and restart your Mac. Then you can play the audio normally via media devices.
Haven't resolved your problem? Feel free to contact us via Email: [email protected].
Explanation: This is a normal step for the program to obtain necessary permissions on new M-series Mac chips and is not an error.
Solution: Enter your Mac password to authorize the audio processing function.
Please try the following common solutions first:
1. Update to the latest version
Go to Menu → Check for updates, or download the newest version from the Download page.
2. Switch conversion modes
• Switch between App mode and Web Player mode.
• Go to Music Settings → Conversion Mode and try switching between Record Mode, Intelligent Mode, and YouTube Mode.
3. Clear program cache
• Basic: Menu → Clear Caches
• Thorough (Windows): Delete the folder C:\Users\USERNAME\AppData\Roaming\AudiFab Apple Music Converter, then restart the program.
• Thorough (Mac): In Finder go to ~/Library/Application Support/, delete the corresponding program folder, then restart.
4. Check account & network
• Confirm your streaming account can log in normally in a browser and has an active subscription.
• Turn off or switch VPN / proxy and try again.
5. Still not solved?
Go to Menu → Feedback, clearly describe the problem, the steps you have already tried, and the results. Please also attach:
- Screenshots or a short video of the issue
- Program logs
- (If possible) the original music/video link and login cache
Our support team will analyze the information and reply as soon as possible.
