Frequently Asked Questions

See our frequently asked questions to help you get started with AudiFab.


Common Questions

Here're the answers to the frequently asked questions you may need.

After the purchase succeeds, you will receive an email shortly with the registration email and code included. Please check your inbox (include junk mailbox) a while later. If you do not receive your code after several hours, please contact our support team at support@audifab.com via e-mail for further help. Or contact Paddle to check the status of your payment.

AudiFab provides free download & trial before you purchase the registration code. The trial features are the same as the full version except that you are limited to convert the first 3 minutes of each song with the trial version. After ordering, you'll receive the registration info to unlock the full version.

Please contact our support team with the order ID of the product for help. Or you can directly purchase the correct product and email us with both order IDs. We will arrange a refund for the incorrect one ASAP.

Firstly please make sure that you have downloaded the right program. Secondly, the registration information is case-sensitive, so please do not add blank at the beginning or the end of the word. If the problem still persists, please contact our support team for help.

In some reasonable cases, we can give you a full refund. Please refer to our Refund Policy for further understanding.

To learn more info about our subscription-based products, please go to AudiFab Subscription FAQ for more details.

All subscription products are automatically renewed by default. When you get the renewal confirmation, you need to re-register the program with the new license.

Just go to the registration dialog, click Change Account and complete the new registration.

Spotii Music Converter FAQs

Need more details about the Spotii Music Converter FAQs? Go to this page.

Install and launch the latest version of AudiFab Spotii Music Converter on your computer. Then directly click the Key icon (on the upper right), and there will be a registration popup dialog, where you can copy and paste the registration email and license code.

AudiFab Spotii Music Converter enables users to convert the first three minutes of each audio for sample testing. You need to purchase a license to unlock the full version.

[1] Please make sure that you are running the right program - AudiFab Spotii Music Converter.

[2] Please ensure that you are running the correct version of the program. The license for the Windows version couldn't be applied on macOS operating system and vice versa.

[3] The registration info is case sensitive. Please differentiate the upper case and the lower case in your registration email address and license code.

[4] Please confirm that there are no spaces before or after the registration info.

All subscription products are automatically renewed by default. When you get the renewal confirmation, you need to re-register the program with the new license.

Just go to the registration dialog, click Change Account and complete the new registration.

AudiFab Spotii Music Converter is specially designed for converting any songs, playlists, podcasts, and radios from Spotify Premium or Spotify Free, and download them to MP3/AAC/WAV/FLAC/AIFF.

[1] If you'd like to get the highest output audio quality, please select Spotify Record mode.

[2] If you'd like to convert music more fluently, please select Intelligence Mode.

[3] If you'd like to convert at faster speed, please select YouTube Download mode.

Open AudiFab, click the "Settings" icon in the upper right corner, in which you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Album/Artist" or "None".

If you select "None", all the converted songs would be saved under the same folder.

If you want to download the songs in full volume, just go to the Settings in Spotify and disable the "Set the same volume level for all songs" button.

We are sorry that currently, to ensure the output audio quality, the program is limited to 1X conversion speed under macOS operating systems.

For conversion failure, we've listed multiple solutions for you, please refer to this page.

It's suggested to contact the Spotify support team to appeal the account back and make sure you use the 1X conversion speed on AudiFab to complete a real-time recording. ( Learn More )

Applee Music Converter FAQs

Need more details about the Applee Music Converter FAQs? Go to this page.

Install and launch the latest version of AudiFab Applee Music Converter on your computer. Then directly click the Key icon (on the upper right), and there will be a registration popup dialog, where you can copy and paste the registration email and license code.

1. Please make sure you are running the right program. Please download the correct AudiFab program through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not add blank before or after the registration email and license code.

3. Please check if your license has expired. If so, please register AudiFab with the new license.

4. Should the problem persist, please contact us by e-mail at support@audifab.com for help.

It's the limitation of the free trial version. To unlock the restriction, please purchase a license.

Any audios that can be played on iTunes/Music are available to be converted, including Apple Music files, iTunes music and audiobooks, purchased music files, purchased audiobooks, etc.

Firstly, please make sure you've well downloaded the music from iTunes to your computer and your computer is well authorized with the same Apple ID when downloading the iTunes music.

Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

Please set the output format as ACC and bitrate as 320kbps in the setting window for a try. If the output quality is still unsatisfying after such settings, please contact our support for further help.

Please disable the Crossfade Songs in iTunes (Music) > Preferences > Playback.

On the iTunes, direct to "Edit >> Preferences >> Playback". In the section of "Playing Audio Using", please choose the "Windows Audio Session" option, and click OK. After that, close iTunes and launch AudiFab to convert again.

We are sorry that currently the program is limited to 1X conversion speed under macOS system. The Windows version of the program is able to convert at 10X faster speed. We can help you switch to the Windows version if needed.

For this error, we have some suggestions for you, please try and check if they help. ( Learn More )

The sound has stopped working on your Mac after using AudiFab? Please try and check if they help. ( Learn More )

Amazoo Music Converter FAQs

Need more details about the Amazoo Music Converter FAQs? Go to this page.

[1] Click the Key icon in the upper right corner and fill in the blanks with your registration e-mail and license. Then click the OK button to finish the registration.

AudiFab Amazoo Music Converter enables users to convert the first three minutes of each audio for sample testing. You need to purchase a license to unlock the full version.

[1] Please make sure that you are running the right program - AudiFab Amazoo Music Converter.

[2] Please ensure that you are running the correct version of the program. The license for the Windows version couldn't be applied on macOS operating system and vice versa.

[3] The registration info is case sensitive. Please differentiate the upper case and the lower case in your registration email address and license code.

[4] Please confirm that there are no spaces before or after the registration info.

All subscription products are automatically renewed by default. When you get the renewal confirmation, you need to re-register the program with the new license.

Just go to the registration dialog, click Change Account and complete the new registration.

AudiFab Amazoo Music Converter supports converting songs, albums, playlists and podcasts from Amazon Prime Music, Unlimited Music, Amazon Music HD, Amazon Music Free and download them to MP3/AAC/WAV/FLAC/AIFF.

[1] If you'd like to get the highest output audio quality, please select Amazon Record mode.

[2] If you'd like to convert music more fluently, please select Intelligence Mode.

[3] If you'd like to convert at faster speed, please select YouTube Download mode.

Open AudiFab, click the "Settings" icon in the upper right corner, in which you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Album/Artist" or "None".

If you select "None", all the converted songs would be saved under the same folder.

Yes. AudiFab Amazoo Music Converter is known for keeping excellent audio quality. It retains up to Amazon Ultra HD audio quality after conversion.


Didn’t find an answer?

If the solutions above cannot help you solve the problem, please contact us at support@audifab.com via e-mail for further help. We'll respond to you within 24 hours.