fix amazon music stops playing

How to Fix Amazon Music Keeps Stopping/Crashing

Easy ways to fix Amazon Music keeps stopping.

Amazon Music is a fantastic way to listen to all your favorite tunes and discover new artists as well. With its vast library of 100M+ songs and ease of use, it has become a go-to for music enthusiasts worldwide. However, users may experience issues with Amazon Music stopping or crashing.

This can be frustrating, but luckily, you can fix this issue by following some simple steps, such as updating the app, clearing the cache, or reinstalling the app, etc. Keep reading to ensure smooth and uninterrupted listening on Amazon Music.

Amazon Music Keeps Stopping? Try These Solutions!

When you're in the zone with your favorite Amazon Music song, playlist, or podcast, it can be immensely frustrating when the music abruptly stops. You're not the only one who has had problems with Amazon Music constantly freezing. Below are some common troubleshooting steps:

Check your internet connection:

A stable, fast internet connection is essential for uninterrupted streaming. To check your internet speed, visit a speed test website (Ookla's Speedtest/ If your internet is slow, try switching to a different network or simply restart your modem and router by unplugging them for 30 seconds and then plugging them back in.

Sign out and in of Amazon Music:

  • On the Amazon Music App (Mobile or Desktop):
  • Step 1. Open the Amazon Music app on your mobile device or desktop computer.
  • Step 2. Tap your profile icon or account name.
  • Step 3. Choose the "Sign Out" option from the menu.
  • Step 4. To sign in again, tap "Sign In" and enter your Amazon account credentials.
sign out amazon music account
  • On Amazon Echo Devices:
  • Step 1. Say, "Alexa, sign out of my Amazon account."
  • Step 2. Alexa will confirm your action and sign you out.
  • Step 3. To sign back in, say, "Alexa, sign in to my Amazon account," and follow the prompts.

Update the Amazon Music App:

Outdated versions of the Amazon Music app may have bugs or compatibility issues. Visit your app store to check for updates.

  • Update the Amazon Music app on Mobile:
  • Step 1. Open your Android or iOS app store ( Google Play or App Store).
  • Step 2. Search for 'Amazon Music.'
  • Step 3. If an update is available, tap 'Update.'
  • Step 4. Once the update is complete, open the app. 
  • Update the Amazon Music app on the Desktop:
  • Step 1. Open the Amazon Music app.
  • Step 2. In the top-left corner, click "Help (Windows)" or "Amazon Music (Mac)".
  • Step 3. Select "Check for Updates".
  • Step 4. Follow on-screen prompts to update if an update is available.
update amazon music app on the desktop
  • Update the Amazon Music app On Amazon Echo Devices (e.g., Echo Show, Echo Dot):

Amazon Echo devices usually receive updates automatically when connected to Wi-Fi and if an update is available. There's no manual update process for these devices.

Force-stop the app:

 Force-stopping the Amazon Music app and then relaunching it can sometimes resolve temporary issues.

  •  On Android:
  • Step 1. Go to Settings > Apps & notifications > App info and find the Amazon Music app.
  • Step 2. Tap on it and then tap on Force Stop.
  • Step 3. Confirm your action and then reopen the app.
force stop amazon music
  • On PC and Mac:
  • Step 1. Open the Task Manager by pressing Ctrl+Shift+Escape (Windows) or Command+Option+Escape (Mac).
  • Step 2. Find the Amazon Music app in the list of processes and click on “End Task” or “Force Quit”.
  • Step 3. Reopen the app.
  • On iOS:

There is no option to force-stop an app on iOS devices. However, you can swipe up the app in the iOS App Switcher to close it. This may not completely end the app’s processes, but it can help refresh its state. Then, reopen the app.

Restart your device:

Sometimes, a simple device restart can resolve glitches. Reboot your device to clear temporary issues and free up system resources.

restart device

Clear Amazon Music Cache and Data:

Clearing the cache of the Amazon Music app can help resolve any temporary data or storage-related issues. Here's a general guide for different platforms:

  •  On Android:
  • Step 1. Open your device's "Settings".
  • Step 2. Scroll down and select "Apps" or "Application Manager".
  • Step 3. Find and tap on "Amazon Music" in the list of installed apps.
  • Step 4. Tap "Storage."
  • Step 5. You'll see options to "Clear Data" and "Clear Cache". Tap both of these options.
clear amazon music cache
  •  On iOS (iPhone or iPad):

On iOS devices, you typically don't clear the app cache manually. You can only uninstall and reinstall the app to remove any cached data.

  • Step 1. Press and hold the Amazon Music app icon on your home screen.
  • Step 2. Tap the "Delete App" option.
  • Step 3. Go to the App Store, search for Amazon Music, and reinstall it.
  •  On Windows:
  • Step 1. Open the Amazon Music app.
  • Step 2. Click "Settings" in the top-right corner (gear icon).
  • Step 3. Select "Reload Library".
reload amazon music library
  •  On Mac:
  • Step 1. Open the Amazon Music app.
  • Step 2. Click "Amazon Music" in the top-left corner.
  • Step 3. Select "Preferences". > Under the "Advanced" tab, click "Clear Cache". > Click "OK".

Uninstall the Amazon Music app:

To fix Amazon Music stops playing by uninstalling the Amazon Music app, follow these steps:

  •  On Android:
  • Step 1. Open your device's "Settings".
  • Step 2. Scroll down and select "Apps" or "Application Manager".
  • Step 3. Find and tap on "Amazon Music" in the list of installed apps.
  • Step 4. Tap "Uninstall."
reload amazon music library
  •  On Windows:
  • Step 1. Open the "Control Panel" on the search box.
  • Step 2. Click Programs > Uninstall a program.
  • Step 3. Find "Amazon Music" in the list > Right-click on it.
  • Step 4. Select "Uninstall" or "Uninstall/Change" from the menu.
  • Step 5. Follow the on-screen prompts to uninstall the app.
  •  On Mac:
  • Step 1. Open the "Applications" folder.
  • Step 2. Find "Amazon Music."
  • Step 3. Drag and drop the app to the Trash.
  • Step 4. Empty the Trash to permanently remove the app from your Mac.

Play Amazon Music Offline Without Stopping/Crashing

If you're looking for the easiest solution to prevent Amazon Music from stopping randomly, the straightforward approach is to download all your Amazon Music songs locally. A fantastic tool to help you do this is the "AudiFab Amazon Music Converter".

Not only is AudiFab user-friendly, but it's also highly effective in converting your favorite Amazon Music songs to MP3, AAC, ALAC, WAV, AIFF, and FLAC. The downloaded songs also maintain their original HD/UHD lossless audio quality.

The table below summarizes the key features of AudiFab and provides links for free downloads:

download spotify music to computer

AudiFab Amazon Music Converter

download winTry It Free download macTry It Free

*For macOS 10.14 or below, download V1.3.4.

Here's how AudiFab Amazon Music Converter works:

Download, Install, and Open AudiFab Amazon Music Converter 

After installing AudiFab Amazon Music Converter, launch it. We recommend selecting "Amazon Music App" as the source for downloading songs.

record amazon music by app

Note: For 10x speed conversion, please choose Webplayer Download.

Import Amazon Music Songs or Playlists 

Copy and paste or drag and drop the playlist link from the Amazon Music App to AudiFab.

add playlist from amazon music to audifab

Select Output Settings 

Click the gear Settings button on the bottom left to set your preferred output format (MP3, AAC, FLAC, AIFF, WAV, or ALAC), quality, and output folder.

choose mp3 as output format

Download tracks from Amazon Music on a local drive 

Click the button "Convert" to start downloading Amazon Mus songs from Amazon Music Unlimited and Prime. When the conversion is done, all the Amazon Music songs you selected in Step 2 have already been saved to the computer locally.

download playlist from amazon music to mp3

By clicking the Converted button on the left side or directly going to the output folder you set in Step 3, you can find all the downloaded Amazon Music songs with lossless audio quality. Now you can enjoy your downloaded Amazon Music tunes without stopping or crashing, anytime and anywhere.

🎞 YouTube Video: How to Download Amazon Music to MP3


Stopping and crashing issues with Amazon Music can be quite frustrating. Fortunately, the troubleshooting tips shared in this guide can help you. Additionally, another convenient approach is to download your Amazon Music songs with AudiFab Amazon Music Converter and enjoy them offline, eliminating the risk of Amazon Music stop playing.

AudiFab Amazon Music Converter is free to try. It can be downloaded for free and converts the first minute of each audio file for sample testing. If the program meets your need, you can buy a license to unlock the time limit.

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