fix apple music not working 2024

15 Easy Solutions to Fix Apple Music Not Working Issues

Troubleshoot and resolve 15 Apple Music issues effortlessly.

Have you ever experienced Apple Music not working when you’re in the mood for some tunes? It can be very frustrating, especially if you don’t know how to get it back to work. Fortunately, there are some easy and effective methods to solve this problem, so you can enjoy your music smoothly and seamlessly.

In this post, I’ll show you 15 ways to fix Apple Music not working issues, such as problems with playback, syncing, and library access. These methods are simple and quick to follow, and they can help you restore Apple Music’s functionality in no time. Plus, don't miss the extra tip on converting your Apple Music to MP3 for an enhanced music experience. Read on to find out how to solve Apple Music glitching.

👉Related articles: Top 8 Methods to Solve Spotify Songs Greyed Out Issues

Why is Your Apple Music Not Working?

There could be several reasons why Apple Music is not working on your device. Some common issues and their causes include:

Issue 1: Apple Music is not loading.

This may happen because of a poor network connection or a problem with Apple Music’s servers. You can try switching to another Wi-Fi or mobile data or restarting your router. You can also check the Apple Music server status on the Apple System Status website or the Downdetector website.

Issue 2: Apple Music keeps crashing.

It's possible that a software bug or glitch caused this. You can try force-quitting and reopening the Music app, or restarting your device. You can also update your device and the Music app to the latest version.

Issue 3: Apple Music doesn’t play songs on Android.

A compatibility problem or a caching problem could be at blame for this. You can try force-quitting and reopening the Music app, or restarting your device. You can also update your device and the Music app to the latest version.

Issue 4: Apple Music doesn’t play songs on iPhone.

A sync issue or a song availability issue could be the cause of this. You can try turning on or off the sync library option in Settings > Music, or deleting and re-adding the songs. You can also check if the songs are available in your region or have been removed from the Apple Music library.

Issue 5: Apple Music won’t download any songs.

Possible causes could be related to either subscription or storage problems. You can check if you have an active Apple Music subscription that allows you to download songs, or if you have enough storage space on your device. You can also check if you have enabled the download option in Settings > Music.

How to Fix Apple Music Not Working - 15 Easy & Effective Methods

If Apple Music is not working on your device, there are several troubleshooting steps you can follow to try and resolve the issue. Here are 15 common solutions:

Check Internet Connection.

Apple Music needs a fast and stable network to work well. Slow or unstable networks may cause loading, crashing, or playback issues. You can switch to another network or toggle airplane mode.

Check Apple Music Status.

Sometimes, Apple Music may have service interruptions or outages that prevent users from accessing or using it. You can visit the Apple System Status page and see if Apple Music has a green dot. If it is yellow or red, then it means that Apple Music is facing a temporary outage, and you need to wait for it to resume normal.

Check Apple Music Subscription.

All of Apple Music's features and content will be unavailable to you if your membership expired.

  • On Mac/PC:
    1. Open the Apple Music/iTunes app and choose Account > View My Account from the menu bar.
    2. Sign in to your account.
    3. Click Manage next to Subscriptions and click Edit next to your Apple Music subscription.
  • On iPhone/iPad/Apple TV: Go to Settings > tap [your name] > Subscriptions > Apple Music subscription.

Tips: To keep your Apple Music songs after your subscription expired. Check Part 3.

check apple music subscription

Restart Apple Music App.

Sometimes, the Apple Music app may have some glitches that cause it to not work properly. Here’s how to restart the App on different devices.

  • On iPhone/iPad: Swipe up from the bottom of the screen or double-press the Home button to open the App Switcher. Then, swipe up on the Music app to close it. Reopen it and see if it starts working.
  • On Mac: Click the Apple menu and choose Force Quit. From here, select Music and click Force Quit. Reopen it and see if it starts working.
  • On smart TV, game console, or streaming device: Open the Apple Music app and go to Settings. On your smart TV or streaming device, choose Reset Apple TV and Apple Music. On your game console, choose Reset Apple Music.

Restart Your Device.

If you are using an old version of Apple Music or iOS, you may encounter some compatibility or performance issues.

Update Apple Music and iOS.

If you are using an old version of Apple Music or iOS, you may encounter some compatibility or performance issues.

  • To update Apple Music: Go to App Store > Updates and look for Apple Music. Tap on Update if there is one available.
update music app
  • To update iOS: Go to Settings > General > Software Update and tap on Download and Install if there is one available.

Try Playing Another Song.

Some songs or albums may be unavailable in your region or have some licensing restrictions. Try playing another song to see if it is an isolated issue.

Delete & Re-Add the Song or Album.

To fix syncing errors with iCloud Music Library, delete and re-add the song or album from Apple Music. Tap the three dots icon next to it and choose Delete from Library. Then, search for it on Apple Music and tap the plus icon.

Sign Out And Sign In.

If you have some issues with your account or authorization, such as not being able to sync your music library, access Family Sharing, or use iTunes Match, you can try signing out of your Apple ID and signing in again: Go to Settings > Profile > Sign Out. Enter the password and confirm. Then, go to Settings > Sign In to Your iPhone (or iPad). Enter Apple ID and password and follow the instructions.

Enabled "Sync Library" and "Show Apple Music".

If “Sync Library” and “Show Apple Music” are disabled, you may not be able to access or manage your music library, browse or search for Apple Music content, or use other features like offline listening or lyrics. To enable Sync Library and Show Apple Music on different devices, you need to follow these steps:

  • On iPhone, iPad, or iPod touch: Go to Settings > Music and turn on Sync Library and Show Apple Music.
  • On Mac: Open the Apple Music app > choose Music > Preferences > General and select Sync Library and Show Apple Music.
  • On other devices: Such as Android phones or tablets, smart TVs, or streaming devices, go to the app settings and turn on Sync Library and Show Apple Music.

Disable Restrictions.

If you have enabled Restrictions on your device, you may not be able to access or use some features or content of Apple Music, such as explicit songs or lyrics, cellular data streaming, or downloads. If you want to disable these restrictions, you can:

  • On iPhone, iPad, or iPod touch, go to Settings > Screen Time > Content & Privacy Restrictions > Turn off.
  • On Mac, choose Apple menu > System Preferences > Screen Time. Click Options in the lower-left corner > turn off Content & Privacy Restrictions.
  • On PC, open iTunes for Windows > choose Edit > Preferences > Parental. Then uncheck the boxes for the content and features you want to allow.
  • On your other device, go to the app settings and turn off any restrictions that you have enabled.
turn off content privacy restrictions

Clear Cache.

Here are some steps you can follow to clear the cache on different devices:

  • On iPhone or iPad, Settings > Music > Clear Cache.
  • On Mac, go to Finder > Go > Go to Folder and type
  • On Windows, go to File Explorer > This PC and type
    %userprofile%\Music\iTunes\SubscriptionPlayCache in the address bar.
  • Delete all the files and folders inside the cache folder.

Disable VPN or proxy servers.

Disable VPN or proxy servers that might interfere with Apple Music’s servers or region restrictions.

Reset Network Settings.

If none of the above methods work, you can try resetting your network settings. This may fix some issues caused by network configuration. To reset your network settings, go to Settings > General > Reset > Reset Network Settings. Enter your passcode and confirm the action. Note that this will erase all your saved Wi-Fi passwords and VPN settings, so be careful.

Contact Apple Support.

If all the methods fail to fix Apple Music not working issues, you can contact Apple Support for more help. You can contact them through phone, chat, email, or visit an Apple Store.

Extra Tip: Convert Apple Music to MP3 for More Music Enjoyment

If you've tried the 15 recommended ways to fix your Apple Music that just won't seem to work, don't give up just yet. Here's an extra tip that might just be the solution to all your problems: convert your Apple Music to MP3. By converting Apple Music files, you can avoid compatibility issues. Plus, you'll be able to enjoy your music on other devices that don't support Apple Music, giving you more freedom to listen to your favorite tunes wherever and whenever.

Consider using AudiFab Apple Music Converter if you need to convert your Apple Music Library to MP3. This user-friendly tool offers fast, high-quality conversions with ID3 tags, allowing you to convert Apple Music files to a variety of formats, like MP3/AAC/WAV/FLAC/AIFF/ALAC.

download winTry It Free download macTry It Free

*For macOS 10.14 or below, download V1.4.3.

Now simply download AudiFab Apple Music Converter on your Win/Mac and follow the easy steps below to get Apple Music MP3s.

Launch AudiFab and choose Apple Music Webplayer

Open AudiFab Apple Music Converter on your computer, then a screen shows “Record music from App/web”. For Mac users, pick Web for 10x speed. Then Apple Music Webplayer will pop up, and sign in your Apple Music account there.

record music from app or web

Tips: For Win users, pick App for 10x speed and high audio quality.

Add Apple Music tracks to AudiFab conversion list

Select the playlist/album you want on Web, and click Add. Tick the songs you want from the conversion list, and click Add. Then you can go back to the web, repeat for other playlists.

add apple music to audifab add apple music from web to audifab

Choose the output format as MP3

Come to the Settings window, choose MP3 as your preferred format. Additionally, you can customize other conversion settings or output preferences to suit your needs.

Tips: To preserve the order of the playlist during conversion, select "Playlist Index" in the Output File Name and "None" in the Output Organized simultaneously.

choose mp3 as the output format

Convert Apple Music tracks to MP3

Head Back to the Home interface, click Convert to download Apple Music tunes to MP3. With a simple click, you can enjoy your favorite tracks in MP3 format hassle-free. After conversion, you can add your Apple Music downloads to different music players or apps and never miss a song again.

convert apple music playlists to MP3
🎞 YouTube Video: How to Fix Apple Music Not Working in 3 Minutes


Apple Music is an amazing app for music lovers. However, like any software, it can sometimes experience issues. But don't panic! By following the 15 methods we've provided, you'll soon be back to enjoying your Apple Music tunes without any hiccups. Additionally, converting Apple Music to MP3 format can offer even more flexibility and convenience. With just a simple click on AudiFab Apple Music Converter, Apple Music in MP3 format will be saved on a local drive permanently.

Experience AudiFab Apple Music Converter for free! Test its capabilities by converting the first minute of each audio file as a sample. Once you're satisfied, simply purchase a license to unlock the full potential and remove the time limit.

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